Privacy Policy

Personal Data We Collect

Depending on how you use our website, we may collect the following:

Information you provide directly

• Full name
• Email address
• Mobile number or other contact details
• Billing address, shipping address, and delivery information
• Order details and purchase history
• Account registration details, if you create an account
• Messages, inquiries, feedback, or concerns submitted through our contact form
• Business information you provide for reseller or distributor inquiries

Information collected automatically

• IP address
• Browser type and device information
• Date and time of access
• Pages viewed and navigation behavior
• Referring website or source
• Cookie and similar tracking data

Sensitive or health-related information

Please do not submit medical or highly sensitive personal information unless it is necessary for your inquiry. If you voluntarily include wellness concerns, product-use details, or similar information in a message to us, we will process that information only as needed to respond to your request and in accordance with applicable law.

How We Use Your Personal Data

We may use your personal data to:

• process and fulfill orders placed through our website
• manage payments, deliveries, returns, and customer service requests
• communicate with you about your orders, inquiries, or account
• respond to contact form submissions and reseller/distributor inquiries
• improve our website, products, services, and customer experience
• maintain website security and prevent fraud, misuse, or unauthorized access
• comply with legal, regulatory, tax, accounting, or reporting requirements
• send promotional messages, updates, or special offers, where permitted by law or where you have given consent

Legal Basis for Processing

We process personal data only when we have a lawful basis to do so, including:

• when processing is necessary to fulfill your order or respond to your request
• when processing is necessary to comply with legal obligations
• when processing is based on your consent, such as for optional marketing communications
• when processing is necessary for our legitimate business interests, provided these do not override your rights under applicable law

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• remember your preferences
• keep your shopping or browsing session functioning properly
• understand website traffic and usage patterns
• improve website performance, content, and user experience

You may control or disable cookies through your browser settings. Please note that some website functions, especially store or account features, may not work properly if cookies are disabled.

Sharing of Personal Data

We do not sell your personal data.

We may share personal data only when necessary with:

• payment processors
• delivery or logistics providers
• website hosting, maintenance, and technical support providers
• email, customer support, or marketing service providers
• professional advisers, auditors, or insurers
• government authorities, regulators, or law enforcement when required by law

We may also share information in connection with corporate restructuring, merger, acquisition, or asset transfer, subject to applicable confidentiality and legal safeguards.

Data Retention

We keep personal data only for as long as necessary to fulfill the purpose for which it was collected, including for customer service, order fulfillment, recordkeeping, legal compliance, dispute resolution, and enforcement of our rights. When personal data is no longer needed, we will securely delete, anonymize, or dispose of it in accordance with applicable law and our retention practices.

Security Measures

We implement reasonable and appropriate organizational, physical, and technical security measures to protect personal data against accidental or unlawful destruction, alteration, disclosure, misuse, and unauthorized access. While no online transmission or storage method can be guaranteed as completely secure, we work to safeguard the information entrusted to us.

Your Rights Under Philippine Privacy Law

Subject to applicable law and verification of your identity, you may have the right to:

• be informed about how your personal data is processed
• access your personal data
• correct or update inaccurate or incomplete data
• object to certain types of processing, including direct marketing in appropriate cases
• request erasure, blocking, or deletion where legally applicable
• request data portability, where applicable
• lodge a complaint with the National Privacy Commission
• claim damages where authorized by law

Marketing Communications

If you agree to receive promotional content from us, we may send you updates about our products, promotions, and other news. You may withdraw your consent or opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services. Once you leave our website, we are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal data.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal data from minors without appropriate consent from a parent, guardian, or as otherwise permitted by law. If you believe a child has provided personal data to us without proper authorization, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, legal requirements, or privacy practices. Any updated version will be posted on this page with a revised effective date.